| Services |
|
|
| Customer Login |
|
Support
If you are already speaking with an Avistar support representative,
click here for live online assistance |
 |
Avistar Desktop Support Training
This session trains the customer’s desktop support personnel to provide on-site support to Avistar users. Hands-on instruction covers Avistar client software and includes the following:
- Installation
- Application Usage
- Troubleshooting
| Training section |
Covered topics |
| Installation Prerequisites |
- Installation process
- 3rd Party device support
- Disaster recovery
|
| Application Usage |
- Point-to-point, multi-party, and interactive broadcast calls
- Managing calls in a business environment
- Avistar client features (Utility Bar, Calls List, directories)
- Using Shareboard to share and annotate documents
|
| Troubleshooting |
- How to diagnose issues using Avistar client troubleshooting tools
- Processes to differentiate between local desktop and networking problems
|
The content in Desktop Support Training is also included in our System and Network Administration Training.
Avistar System and Network Administration Training
This training session provides detailed instruction to system and network administrators supporting Avistar and includes the following:
- Planning
- System Installation
- Configuration
- Monitoring
- Troubleshooting
| Training section |
Covered topics |
| Planning |
- Assessing the enterprise network for video readiness
- Modeling the Avistar deployment over existing network infrastructure
|
| System Installation |
- Installing Avistar server software
- Connecting Avistar hardware
|
| Configuration |
- Configuring Avistar software
- AvistarVOS network concepts, syntax, and configuration
- Integration with LDAP, Windows domains, IP subnets, H.323 gatekeepers and gateways
|
| Monitoring |
- System Central
- Using Call Logging
- Identifying issues
|
| Troubleshooting |
- Diagnosing potential issues
- Common issues and resolutions
|
Training is offered either at an Avistar training center or at a customer site. This training includes the Desktop Support Training that is also available as a separate, one-day training class for desktop support personnel.
|
|
